Harlowbelle - Frequently Asked Questions (FAQs)
Harlowbelle - Frequently Asked Questions (FAQs)
1. What age is your children's jewellery suitable for?
Our jewellery is designed for children of all ages, from toddlers to pre-teens. We offer pieces with adjustable sizes to grow with your child and provide age-appropriate designs that are safe, comfortable, and easy to wear.
2. Are the materials safe for sensitive skin?
Yes, all of our children’s jewellery is made from hypoallergenic materials such as sterling silver, gold-plated metals, and other non-toxic, nickel-free materials. These are safe for children with sensitive skin, reducing the risk of irritation or allergic reactions.
3. How do I choose the right size?
We provide size guides on each product page to help you select the right fit for your child. For bracelets, necklaces, and rings, we also offer adjustable designs to accommodate growing children. If you’re unsure, our customer service team is happy to assist you with sizing advice.
4. Can I personalize the jewellery?
Absolutely! Many of our pieces, including lockets, bracelets, and necklaces, can be personalized with engravings, such as names, initials, or special dates. We also offer birthstone jewellery and charm bracelets where you can add meaningful charms.
5. Is the jewellery durable enough for active children?
Yes, our jewellery is designed to be both beautiful and durable. We use high-quality materials and craftsmanship to ensure that the jewellery can withstand daily wear and tear. However, we recommend removing jewellery during rough play or sports to avoid damage.
6. How should I care for my child’s jewellery?
To maintain the shine and beauty of your child’s jewellery, store it in a jewellery box or pouch when not in use. For silver jewellery, use a soft polishing cloth to gently remove tarnish. Avoid exposure to water, perfume, or harsh chemicals to preserve the quality.
7. Do you offer gift wrapping or special packaging?
Yes, we offer complimentary gift wrapping with all purchases, and each piece of jewellery comes in a beautiful, child-friendly jewellery box—perfect for gift-giving on special occasions like birthdays, Christmas, or religious ceremonies.
8. What’s your return and exchange policy?
We offer a hassle-free return and exchange policy within 30 days of purchase, provided the jewellery is in its original, unworn condition.
9. Can I add additional charms to a bracelet or necklace later?
Yes, many of our charm bracelets and necklaces are designed to be customizable over time. You can purchase additional charms from our collection and easily add them to create a personalized, evolving piece of jewellery that grows with your child.
10. Do you offer jewellery for special occasions like christenings or birthdays?
Yes, we have a wide range of jewellery perfect for special occasions such as christenings, birthdays, and First Communions. Our collections include meaningful pieces like silver lockets, cross necklaces, and birthstone jewellery that make wonderful gifts.
11. Is your jewellery eco-friendly?
We are committed to sustainability and use ethically sourced materials in our jewellery and communion accessories. Our packaging is also made from recyclable and eco-friendly materials to reduce our environmental impact.
12. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. Full details of payment methods are available at checkout.
13. How long does shipping take?
We offer both standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping delivers within 1-2 business days. International shipping times may vary. You will receive tracking information once your order has been dispatched.
14. Do you offer international shipping?
Yes, we ship our children's jewellery internationally. Shipping costs and delivery times vary depending on the destination, and any applicable customs duties are the responsibility of the customer.
15. Can I order custom-designed jewellery?
If you have a special custom design in mind, please get in touch with our team. We love working with customers to create unique pieces, whether it’s a special engraving or a fully custom jewellery design.
16. What should I do if my child’s jewellery breaks?
If your jewellery breaks, please contact our customer service team to discuss repair or replacement options. We stand behind the quality of our pieces and offer repair services for eligible items.
17. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress until it reaches your doorstep.
18. Do you offer discounts or promotions?
We regularly offer discounts and promotions, especially around holidays and special occasions. Sign up for our newsletter to stay updated on exclusive offers, new arrivals, and sales.
19. Is your jewellery ethically sourced?
Yes, we take pride in ensuring that all of our materials, including gemstones and metals, are sourced ethically. We work with trusted suppliers to ensure fair labor practices and environmentally responsible sourcing.
20. How do I contact customer service?
You can reach our customer service team via email, phone, or live chat on our website. We are here to help with any questions, concerns, or special requests. Check our "Contact Us" page for full details.